Customer Service Info
Stage Makeup Australia tag line
Stage Makeup Australia organisation
Stage Makeup Australia
Stage Makeup Australia

Returns and Customer Service Questions

See our Easy Returns Policy Below

We take our customer service seriously. If you have any problems with this web site, your order, or the service we provide then please contact us and we will rectify it.  We want you to be a very satisfied customer. Please read on to understand our customer service policies and initiatives…

  1. How to Order
  2. Currency
  3. Payment Methods
  4. Delivery Charges and Time Frames.
  5. GST and Taxes
  6. Security Measures
  7. Returns and Refunds Policy
  8. Product and Service Guarantees
  9. Privacy Information
  10. How we can be Contacted 


How to Order


Online Orders:  Ordering on this web site is very easy - simply follow these steps 

  • Browse our site and find the items you would like to purchase. Choose your preferred colour and size, or other options.
  • Add the item to you shopping cart.
  • Repeat the process until you have all your items and view your bag.
  • Click on the checkout item to go to our secure ordering page. It opens a new page so allow it if the page is blocked.
  • Fill in the details you are prompted for and submit your order
  • An initial email will be sent to you immediately and one will be sent once we process your payment for your order.

Please ensure that a secure delivery address is given as we cannot take responsibility for lost or stolen parcels.


Phone Orders: Australian customers can call us during business hours 9:15am to 5pm Monday to Friday WST on the numbers as shown in the header and contact pages for information or to place an order. 

 

Currency

All prices are shown in Australian dollars. 

 

Payment Methods

You have several options on how you can pay for your purchase.  They include:

Credit Card
:
We accept Visa Card and Master Card.  We accept these details via our SECURE order page.

Direct Deposit
:
We offer direct deposit as a payment option, our direct deposit details will be available at checkout.  We will then await confirmation that your payment has been received before shipping your order.

Other Payment Options

We may also show other payment options in the checkout.

 

Delivery Charges and Timeframes

You should receive your order within 1 to 14 days depending on your location, delivery method or payment method.  The quickest way to receive your order, is to pay by credit card and use a street address as the delivery address, (next business day is the norm).  We provide post and courier tracking numbers for follow up after your order has been processed.

 

GST and Taxes

A charge of 10% GST is included in the retail price shown.

 

Security

We employ extensive security measures using secure encrypted links and proven encryption methods to keep your payment details safe.  Please visit our security page to read more about how to tell when it is safe to enter your payment details.

 

Returns and Refunds Policy

We accept all returns within 14 days from when the order is sent.

Stage Makeup will replace any items purchased that...

  1. Are faulty or damaged at time of purchase.
  2. Do not match the specification advertised for them.

Please ensure all returns are untouched and in a new condition and are fit for re-sale with all packaging undamaged.

We do not give refunds when items cannot be returned.

 

Product and Service Guarantees


If you have a problem with your purchase, then we want to know about it so we can try to rectify the situation.

 

Privacy Policy


We have a comprehensive online privacy policy that is explained on another page.  Please view our Privacy Policy Here.

 

Contact Us


We know that it is important to be able to be easily contacted if there are any issues, concerns or questions about your order or you experience any problems.  Our full contact details including postal/physical address phone and email addresses can be found on the contact page.

Go to the Contact Page >>

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