Returns and Customer Service Questions
See our Easy Returns Policy Below
We take our customer service seriously. If you have any problems with this web site, your order, or the service we provide then please contact us and we will rectify it. We want you to be a very satisfied customer. Please read on to understand our customer service policies and initiatives…
- How to Order
- Payment Methods
- Delivery Charges and Time Frames.
- GST and Taxes
- Security Measures
- Returns and Refunds Policy
- Product and Service Guarantees
- Privacy Information
- How we can be Contacted
Online Orders: Ordering on this web site is very easy - simply follow these steps
- Browse our site and find the items you would like to purchase. Choose your preferred colour and size, or other options.
- Add the item to you shopping cart.
- Repeat the process until you have all your items and view your bag.
- Click on the checkout item to go to our secure ordering page. It opens a new page so allow it if the page is blocked.
- Fill in the details you are prompted for and submit your order
- An initial email will be sent to you immediately and one will be sent once we process your payment for your order.
Please ensure that a secure delivery address is given as we cannot take responsibility for lost or stolen parcels.
Phone Orders: Australian customers can call us during business hours 9:15am to 5pm Monday to Friday WST on the numbers as shown in the header and contact pages for information or to place an order.
You have several options on how you can pay for your purchase. They include:
We accept Visa Card and Master Card. We accept these details via our SECURE order page.
We offer direct deposit as a payment option, our direct deposit details will be available at checkout. We will then await confirmation that your payment has been received before shipping your order.
Other Payment Options
We may also show other payment options in the checkout.
Orders paid by credit card and delivered to street addresses via TOLL DX EXPRESS, usually within 2 business days. Orders paid by Direct Debit or delivered to PO Boxes are via Australia Express Post satchels, can take up to a week. Orders must be in before 1pm WST. We provide post and courier tracking numbers for follow up after your order has been processed.
A charge of 10% GST is included in the retail price shown.
We employ extensive security measures using secure encrypted links and proven encryption methods to keep your payment details safe. Please visit our security page to read more about how to tell when it is safe to enter your payment details.
We accept all returns within 14 days from when the order is sent.
We are not responsible for stolen packages, it is up to the customer to provide a safe delivery address, work addresses are preferable.
Stage Makeup will replace any items purchased that...
- Are faulty or damaged at time of purchase.
- Do not match the specification advertised for them.
Please ensure all returns are untouched and in a new condition and are fit for re-sale with all packaging undamaged.
We do not give refunds when items cannot be returned.
We do not accept returns, refunds or exchanges for any adhesives.
If you have a problem with your purchase, then we want to know about it so we can try to rectify the situation.
We know that it is important to be able to be easily contacted if there are any issues, concerns or questions about your order or you experience any problems. Our full contact details including postal/physical address phone and email addresses can be found on the contact page.
Go to the Contact Page >>